#1 Shipping within India
We ship orders within 2 working days of receiving them. Our working days are Monday to Friday, excluding public holidays. Orders received on Sunday or holidays are dispatched the following Monday or the next working day.
- During busy periods such as holidays or unforeseen circumstances, there may be a delay in processing your order.
- For items not in stock, it could take 1-2 weeks for the item to be dispatched.
In all of these cases, we will keep you informed via email or call.
#2 Returns, refunds & more
Before you return any product, please take a moment to understand how our products are made. All our products are designed by a mother and made by experts with a lots of efforts. In fact few products are handcrafted by artisans all over India- resulting in each product being unique and slightly different from the others. The wood grain you see on some products is natural and a sign of the beautiful texture of the product, not a blemish.
That said, if you change your mind about an order you placed or by chance, receive a damaged product, we are happy to help you.
3.1 Cancellation Policy
In case you want to cancel an order, please email firstname.lastname@example.org or call us on +91 7385878142 within 24 hours of placing the order or before the order is shipped out. If you place a cancellation request after 24 hours of ordering the product, we will be unable to recall it.
Brainytots reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made.
If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer’s side, any extra costs incurred by us for re-delivery will be claimed from the customer.
3.2 Returns Policy
We do not accept return requests due to the nature of materials and the usage of the products – we would like our customers to be ensured of the hygiene of the product as these are for little kids and hence do not take any products back unless there is a transit damage. Books are also not returnable. Return requests placed after 24 hours of receiving are unfortunately non-refundable and non-exchangeable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do also make sure you are returning the product for a genuine reason. 🙂
If the product is damaged
In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to email@example.com in within 24 hours of receiving the product. We can offer you replacement, repair, or refund.
- If you choose to get a replacement, we will pick up and replace the product free of cost.
- If you choose to get a refund instead of a replacement for a defective/damaged product, it will be credited to your original method of payment within 7 working days.
- If the product is repairable, we are happy to help you with that at no additional cost. You will need to bear only the cost of shipping the product to us and getting it shipped back to you after repairs are made.
Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use (two weeks or more after purchase), we will not be able to accept a return or offer a refund.
Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 3 returns in a financial year). Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us. We do not offer reverse pickups outside India.